About End-to-end Encryption

At Matrx, we are committed to safeguarding your privacy and security. For this reason, end-to-end encryption is integrated into our app for relevant features. With this protection, your conversations—including messages, photos, videos, calls, and more—are secure and cannot fall into the wrong hands.

How does Matrx work?

Matrx supports enterprise collaboration and personal communication needs. In both scenarios, we provide end-to-end encryption protection.

End-to-end encryption ensures that only you and the person you're communicating with can access your personal messages and calls. No one else can read, listen to, or share them—not even Matrx. This is because your messages are secured with a lock, and only you and your intended recipient possess the unique private key needed to unlock them. Best of all, this powerful protection works automatically; there are no special settings to enable.

Use End-to-end encryption in Matrx

In personal communication scenarios:

• When you use Matrx to communicate with a single contact, whether it's a chat or a call, end-to-end encryption is enabled.
• When using group chats, you can choose to create either an E2EE-encrypted group chat or a regular encrypted group chat for communication.
• In E2EE-encrypted group chats, all your text, voice, images, videos, files are private. And all the audio and video group meetings are private as well.

In enterprise collaborative work scenarios:

• The default communication method does not support E2EE.
• Administrators can customize settings to allow enterprise members to create E2EE groups and meetings.

How to verify the conversation, call or meetings are End-to-end encrypted?

Confirm if a conversation is end-to-end encrypted

End-to-end encrypted conversations have:

1. A lock icon on the top of the conversation
2. A hint at the begining of the conversation

Confirm your verification code Your conversations are encrypted end-to-end with a key that only you and other conversation participants can access. When you ask them if they have the same code you have, you can verify end-to-end encryption for your individual and group conversations.

Confirm a call or meeting is end-to-end encrypted

End-to-end encrypted calls and meetings have:

1. A lock icon on the top of the call window/page
2. In 1v1 calls, the title of the calls is Matrx E2EE call
3. In meetings, you can check the Encryption from meeting details in meeting.

Confirm your verification code Your meetings are encrypted end-to-end with a key that only you and other participants can access. When you ask them if they have the same code you have, you can verify end-to-end encryption for your meetings.